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ABOUT LANCASTER MILTON KEYNES.

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Mike Toombs

Head of Business

Marcus Shepherd

Corporate Sales Manager

Paul Madell

Parts Manager

Daniel Holman

Aftersales Manager

Saro Casarano

Retail Manager - Used Cars

Mahmood Rashid

Used Car Sales Manager

Nikki Pettengell

Retail Manager - New Cars

Don Zelvaras

Retail Manager - New Cars

Tony Parla

Retail Manager - Used Cars

Dillon Appleby

Sales Executive

Nathaniel Phillips

Sales Executive

Simon Cornwell

Sales Executive

Emma Duthie

Sales Executive

Kirill Grigoryev

Sales Executive

Lewis Higgs

Trainee Sales Executive

Kwesi Addai

Used Car Sales Executive

Mark Milton

Used Car Sales Executive

Andrew Langford

​Used Car Sales Executive

Sam Durage

Used Car Sales Executive

Paolo Marsala

Used Car Sales Executive

Andrew Gray

Used Car Sales Executive

Iain McCrimmon

Service Advisor

Tyler Hughes

Service Advisor

Phoebe Green

Service Advisor

Jerry Boyce

Local Business Development Manager

Samantha Hogan

Local Business Development Manager

Angie Taylor

Service Reception

Sumita Sagoo

Service Receptionist

Gloria Cauteruccio

Trainee Service Advisor

Jill Powell

Reception Team Leader/Showroom Host

Mick Barton

Service Driver

Terry Flowers

Driver

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

I have no complaints. The service is always good!!

Service

Excellent service by Tina.

Service

Service done quickly and efficiently

Service

I am satisfied with service received but main dealer servicing is very expensive compared to independent garages.

Service

The team were great

Service

The customer service they have provided is really good.

Service

Excellent - very swift service

Service

Very professional and efficient service from Lancaster Milton Keynes. Would definitely recommend.

Service

Over £300 for an oil change....

Service

Completed on time as promised

Service

Simon Cornwell has been outstanding, I have purchased my last 2 M cars from him

Service

Work completed quickly and efficiently to a high level Although sat-nav updates are not good still areas of the country missing ??

Service

Simon Cornwell has been exceptional, I have purchased my last 2x M vehicles from him

Service

Completed within timeframe

Service

Everyone was very helpful

Service

Notified when car arrived at destination. Two videos showing health check and vehicle repair. Hire car issued for my convenience and a 1 day repair... very pleased.

Service

I was kept up to speed with all developments during the day, and was assisted to achieve a good outcome

Service

Cars handling worsening, found LHS front had a 245 tyre, result car sloping to the right with shoulder worn badly. Your folks replaced both tyres, charging me for the worn 225, even though the wear was the result of an ORIGINAL incorrect fitment.

Service

An collecting the car, I had adblue splashed all over my rear wheel.

Service

Excellent service

Service

I was informed throughout the day on the progress of my service

Service

Collection and delivery of my car on time.

Service

Only one person cared Then a five minute repair took 1.5 hours For a resolve for a complaint and failure from your brand just not acceptable and not what you buy into when you purchase the brand. You need to refocus your company

Service

Very efficient staff, friendly and knowledgeable. Extremely professional.

Service

I thought my car would be valeted as a part of providing good customer service as my car was there all day

Service

As above

Service

Inconvenient having to return the car for a second time, and will be a third time to fit a new combi-unit next month.

Service

Sumita and Angie always look after the reception desk well, Alex my service advisor communicated with me impeccably and Shane my technician diagnosed the issue and fixed it 1st time.

Service

Excellent customer service

Service

Great service, efficient and friendly staff at BMW Milton Keynes. Was kept informed of progress and the car came back lovely and clean

Service

All concerns raised aside normal service wore checked and that's makes Bmw dealers the best and reliable dealers for warranty and service jobs.

Service

From initial reception to final handover, i felt that the company really caed about their customers.

Service

As said above everything was done and video of tyre check in the after service email

Service

No issues

Service

I got the attention i needed

Service

Always good service

Service

Problem fixed very quickly

Service

when reccomending replacement of brake disks, it is good to share disk thickness and minimum even before being asked to build trust - even show the disk or picture of it with guage on it.

Service

Service while I waited, smart facilities and able to work comfortably while waiting. Was told to expect two hours, and two hours later car serviced, washed and cleaned. Excellent.

Service

A text or call during the day to let me know when the car was anticipated to be complete, would have been appreciated - as it was, I rang in to arrange a lift back and was informed then.

Service

very satisfied with the MK service team,

Service

Although the car was not purchased from Lancaster's, it is an approved used and was covered by warranty. We had real issues getting the work fixed under the warranty the problem with the suspension still exists. We are still waiting for a call back.

Service

all the staff were so friendly and welcoming. I was greeted by Sumita who couldn't have done more for me.

Service

On this occasion, everything was explained and I know exactly how long it was going to take.

Service

As above. Problem sorted quickly and efficiently.

Service

Just don't seem interested in their customers

Service

just a pleasure to deal with them all

Service

Bought my 440 M Sport from this dealership two years ago. Salesman Paolo Marsala has been a total pleasure to deal with, always helpful and professional. Bravo to him.

Service

Very helpful staff and very efficient

Service

Quick response, kept fully informed.

Service

The people are very nice and treat the customers well. I did not come away with complete satisfaction as I was told that the broken catch on the seat was not included in the warranty.

Service

Although the service is excellent at Lancaster MK, this time I had a waiting service booked for my car. I was told i would have to wait around for 2hrs for the service but it actually took just over 3 hours.

Service

Work completed swiftly, information about work communicated efficiently and car cleaned and ready for collection in good time.

Service

Plastic guard on driver seat rail went missing during service and has not been found

Service

Great service, phone calls answered and/or returned immediately, no messing about, all questions answered and explained accordingly.

Service

I had a good service from centre, did job well. Waiting time could be less, but they kept me informed on progress.

Service

They know me, my needs, my budget and make it work.

Service

They took the trouble to listen to me which is a huge improvement over a previous dealer I had experience with.

Service

everyone there was very helpful indeed.

Service

I paid for a oil service but the car still thinks it has not been done keeps saying oil service required You only reset when I have a more expensive service carried out this was not explained to me properly I wasted money on oil service

Service

It was a pleasant experience. Friendly professional service

Service

Work carried on my x5 was not good and the car get breakdown after 3 days.

Service

Would have been 5 out of 5 but no offer of collection on return to pick up car or to pay for the taxi! I fund my own car so it would have been appreciated given the cost of the service

Service

A mystery rattle on my vehicle was found to be due to an impact with the underside. I was promised a video - never got one. Expressed my concern as damage did not happen whilst I was driving. Complimentary wash left dreadful finish

Service

The service team and experience was as indicated.

Service

Good personal service but rather slow.

Service

Lancaster Milton Keynes is the garage to chose if you want service

Service

After my car was serviced I was served by Kevin Frier & Tyler, they were excellent representatives of BMW.

Service

All done on time. Lady who booked me in was most helpful.

Service

My car was returned to me without having updated the in car service record of maintenance. I had to make a return visit to the dealer to carry out this overlooked part of the service.

Service

Aftersales was incredibly busy both times I dropped the car off. For a first time visitor it wasn't clear what the booking in system was and even on the second time the wait was long with some staff apparently free?

Service

they did the job that was required

Service

Servicing was fine and completed on time. I turned up to collect at the time I was told to but faced a considerable wait to be called to the Service Desk. If lots of Staff are at lunch don't ask Customers to collect at lunchtime.

Service

The staff who dealt with us were apologetic and explained the situation, this did not change the fact that I am now having to make 2 trips (at my cost) to your dealership, when all someone had to do was ask " Service plan? and what is your mileage?"

Service

A Quality control inspection would have prevented the vehicle having to be returned to the workshop for the 3rd time to replace the now additional broken parts caused by what appears to be a hasty repair of the warranty replacement parts.

Service

Everything done perfectly, very knowledgeable and professional service advisor.

Service

See above.

Service

It's a long way to MK Lancaster for me (at least an hour of driving), There are plenty of other BMW dealers within that sort of range to choose from, and frankly it was an unpleasant experience.

Service

Atfer my car was serviced and told it was ready. I waited 30mins.

Service

Happy with the consistently good service

Service

Seemed to find more work than the cars service computer suggested

Service

The service and the customer support &customer experience is always great but I was disappointed with the result. A known problem with the media system couldn't be fixed on good will basis as it didn't play up, despite this becoming a frequent issue

Service

It cost over £1100, on reversing my brakes now are prone to occasional squeaking , the tyres were left at uneven pressures and the car wasn't cleaned properly. A v poor experience.

Service

I believe that, ultimately, I was provided with sound and valued information.

Service

arranged to collect me from home when car was finished

Service

Small issue with communication I guess was due to understaffing

Service

Very good welcome and help with lift to shopping while car was serviced

Service

In all previous visits they have been excellent but unfortunately fell very short this time. 3 issues - incorrect parts ordered, rear tyre pressure low which was not fixed and a week later I also found a lost locking wheel bolt from front wheel.

Service

Your meet and greeters were very friendly and welcoming but I found it difficult to relate to your representative that dealt with my car .

Service

I was Completely Satisfied, except Vehicle Health Check video I received did not show me tread depths found on one failed tyre and one advisory warning tyre. Would have been helpful to view when I received telephone call advising me of MOT failure.

Service

From the moment I booked, up to the day of the service all has been excellent. At the garage, all service was great

Service

As above refused to resolve an issue with my car that was missed prior to preparation for sale.

Service

Lady who I spoke to was very polite and pleasant but overall it wasn't what I expect from BMW

Service

Could not fix the issue immediately, but ordered the part (will take 7 working days) , then will fix while waiting next time.

Service

Did not feel welcome at all in the dealership.

Service

Again very helpful and arranged for me to be taken home whilst mt bmw being serviced

Service

I was provided with a professional service and smooth proceedings. The gentleman at the service admission gave some personal advice and experience, which has been highly valuable and I greatly appreciated.

Service

Great service by the staff at BMW Lancaster although I was left waiting another hour on top of the 1 1/2 hours quoted.

Service

As above. Issues remain and its been impossible to get a call back

Service

Because I had to pay for a taxi to the local station when it was agreed I could get a lift, if I had not I would have missed meetings in London.

Service

Fast and efficient. Helpful service manager. Good coffee

Service

Although took longer that expected,were made very welcome.

Service

Service ok

Service

Overall a satisfactory experience.

Service

Did what you said you would do.

Service

Hassle free

Service

Dissatisfied. It took 2 trips to bmw when it could've taken 1. No courtesy car. Car kept all day for a 20min job. Finally, my word questioned, and suggestion it wouldn't be under warranty. Phone communications were poor and irritated me.

Service

The works was carried out really well and with full consultation. Emily was superb and helped to sort out a long-standing finance problem too.

Service

Always professional

Service

As above.

Service

First class service

Service

Was keep informed all through the service process.

Service

I took the car in for 07:30 for its out of warranty check and MOT and it was 17:30 when I got it back.

Service

Was a reasonable service

Service

Service ok, an outstanding software update reset entire car back to factory standard and I was not made aware until I returned to my car only to find it was factory fresh and everything was gone! Front bumper covered in oil, rear of car not washed!

Service

When i booked my vehicle in for an oil service i confirmed with the service agent that the service light would be reset and after the oil service it was not. When inspecting the service book the mileage was recorded incorrectly. No apology given :(

Service

excellent

Service

As above. Furthermore, I was contacted beforehand and asked if I wanted a valuation while my car was being serviced but on the day they forgot and someone had a very quick look just before I left after reminding them.

Service

Pleasant reception area with refreshments available

Service

Complimentary car wash was not very good. In fact the car did not look as if it had been washed at all.

Service

The Motability representative Emma was very knowledgeable and helpful from start to finish. The process was hassle free and when it was time to collect the car she spent time going through everything.

Sales

Great customer service from Kirill at Milton Keynes. Put aside plenty of time on handover day. Explained the controls of the car thoroughly and was happy to spend time answering any questions.

Sales

Emma who handled the sale was very professional and attentive.

Sales

Nice facility

Sales

Excellent experience from start to finish.

Sales

Straightforward and simple process

Sales

Sales person was friendly, efficient and knowledgeable. There was no 'hard sell' which was great

Sales

Easy process. Everything handled with care and was kept up to date

Sales

Top rate service from sales person

Sales

Friendly, understood what I wanted

Sales

Kweki was outstanding. Very professional and polite. Pleasure to deal with him

Sales

Kirill was fantastic and why we bought from BMW Milton Keynes

Sales

The purchase and delivery of the new car was very smooth. Everything was made easy because of the dedication of Ben .

Sales

Everything was excellent, I was overseas the majority of the time - Ben and Don took care of everything (they both went the extra mile).

Sales

high score services and and have a good arrangement to collection.

Sales

Great service and sorted a problem for me very well

Sales

Our sales consultant Emma Duthie was extremely helpful, well informed and responded to our queries quickly. Emma made the whole process very painless.

Sales

extremely good customer experience, mostly thanks to Nathaniel who was a credit to BMW

Sales

Very satisfied- Kirill kept us updated regularly-the purchase and delivery went as he described it.

Sales

Fantastic service, really impressed. Looking forward to future business with them. Best experience to date.

Sales

Dillon could not be more helpful, both in finding the car I wanted and taking me through the controls etc on delivery day. What was really helpful was Dillon organising a test drive over 2 days and his availability for questions throughout

Sales

Always felt welcome, professional handover and nice for my wife to receive flowers on collection of her new car.

Sales

You are treated extremely well as soon as you arrive at the centre by the man in the car park right through to the salesman.

Sales

See answer to question one

Sales

Emma Duthie who managed the sale was excelelnt

Sales

James was efficient, friendly and explained everything very well, I was extremely satisfied