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Easy and efficient, what to expect of a premier brand.
Customer service is very good.
After sales is no good whatsoever
When I first got into the car after return, it showed the tyre pressure check / rest message. I carried out the reset but received the message again, twice more. I checked the vehicle info to find all tyres were under-inflated by approx 1 bar.
Good hospitality as always . Car valet included . Work completed within timescale. Communication good. Staff always polite .
Because they couldn't have done any more
Very attentive and responsive service by service advisor
Iain McCrimmon, was very helpful and kept me updated throughout the process
Seamless and streamlined
Again misleading non communication said they would clean my car gave it back to me uncleaned had it for 2 days.
Cara dropped off on Monday evening, collected 24h later (fixed) and able to use a loaner in the meantime.
Great service, friendly staff.
When I returned home with my car I found the inside leather seats had a lot of dirty marks that had not been cleaned after the service work. I would have expected this to be checked more closely before returning the car.
Everything was explained and carried to at high standard. I loved the video link showing the technician explains tyre pressures and brake pads.
The complimentary car wash and vac was not up to standard. The seats were barely vacuumed and the alloys were still half dirty. The car used to come out looking like new before when it came out from service.
The car was serviced and given an MOT to schedule.
Work was carried out in a timely manner
The best BMW garage in Milton Keynes
All I wanted and more was carried out without any bother and more!
Helpful , friendly and finished much earlier than I expected.
Completed on time and good facilities whilst waiting
They fixed my car, quickly,,but it is running slow,,using more fuel
Everything was explained fully. Competative price on tyres.
All work completed to high standard
Everything was carried out that was required
Again primarily due to my interaction with Kevin in the service department. He arranged to have the repair done really quickly. His personable manner was impeccable.
Very good customer service. I was kept fully informed during my vehicle service, by phone & email - including a short video of small issues which will need to be addressed in the future.
Booked a reasonable notice. Work completed on time. Confirmation/ update by phone in timely way. Excellent work - minor body Repair.
Ian was very helpful
Their timeliness as promised by them is eexemplary.
I think it is the 3rd or 4th time trying to get break clunk fixed. There is a service bulletin on this now but the adjustment and grease did not fix again. I suspect BMW won't fix this and I am getting tired of trying to get it done.
Tyler... excellent service; communication etc
Took my car in for a Recall was not informed what was done or provided with any evidence all was okay. Was not informed of the Recall until I rang to book service.
Service wash was not very good, appriciate it was washed but the exterior sills, wheels were not fully clean and bird muck remained on the drivers door and window. Exit process seems very congested, well signed and managed consider in and out doors.
The service person I dealt with - excellent, service work I hope was good, but received a free valet which was offered due to a problem with a previous service. If I had paid for this valet I probably would have asked for it to be done again.
For first time in 47 years, my car was off the road for 2 weeks waiting for your earliest appointment to deal with an engine fault. Unacceptable, surely. Redeemed to a very large extent by your not charging for the repair, even though out of warranty
huge improvement over previous owners of this dealership with regard to the servicing of vehicles
Prompt and relevant advice. Friendly, responsive, welcoming and efficient service. Overall cost quite a bit less than expected.
Friendly professional service.
No call back poor service wash not dried off covered water marks Could not find my key when I went to pick up vehicle no hand over Passenger seat laid back as though some one had been sitting in the car
Every part of the service is great.
Work completed within agreed timescales.
Tyler was very helpful and informative.
Very good experience. Short waiting time.
Samita and Ang on reception very helpful as was my advisor Iain. Great service.
Very helpful and Alan driver who gave me a lift home was lovely. All the staff very helpful as always. The lady on the front desk was very welcoming
Service completed within time scale and all went well. Was kept informed and advised of potential future work / servicing
Ran on time and good communication
Costs where high compared to other franchised dealers in the surrounding area. Review and video completed were both of poor standard. Review of tyres was inconsistent to tyre garage who reviewed the same a week prior to MOT.
The service was prompt and the staff very efficient and friendly.
The staff were welcoming, informative and the service very good. Apart from the note on the vehicle's record noted in question 3, I was very pleased with the service.
Good and friendly service provided by Lancaster Milton Keynes
Lancaster mk Dealership deals very well end to end service delivery as well. Good example is convenience of drop off and knowledgeable service advisors.
because everything was done to my satisfaction.
Polite, prompt service. Slightly disappointed at the time I had to wait before my service booking (2 weeks), and the lack of loan vehicle availability (1 month).
Service has always been well handled
Because we came to a fifty fifty agreement on the cost of the service (that we were not expecting to have done after only 12 months) and the service was carried out smoothly and the car was nice and clean when we collected it.
I have no complaints. The service is always good!!
Service done quickly and efficiently
Excellent service by Tina.
I am satisfied with service received but main dealer servicing is very expensive compared to independent garages.
The team were great
The customer service they have provided is really good.
Excellent - very swift service
Very professional and efficient service from Lancaster Milton Keynes. Would definitely recommend.
Completed on time as promised
Simon Cornwell has been outstanding, I have purchased my last 2 M cars from him
Over £300 for an oil change....
Work completed quickly and efficiently to a high level Although sat-nav updates are not good still areas of the country missing ??
Everyone was very helpful
Simon Cornwell has been exceptional, I have purchased my last 2x M vehicles from him
Completed within timeframe
Cars handling worsening, found LHS front had a 245 tyre, result car sloping to the right with shoulder worn badly. Your folks replaced both tyres, charging me for the worn 225, even though the wear was the result of an ORIGINAL incorrect fitment.
I was kept up to speed with all developments during the day, and was assisted to achieve a good outcome
Notified when car arrived at destination. Two videos showing health check and vehicle repair. Hire car issued for my convenience and a 1 day repair... very pleased.
Very efficient staff, friendly and knowledgeable. Extremely professional.
I thought my car would be valeted as a part of providing good customer service as my car was there all day
I was informed throughout the day on the progress of my service
An collecting the car, I had adblue splashed all over my rear wheel.
Collection and delivery of my car on time.
Inconvenient having to return the car for a second time, and will be a third time to fit a new combi-unit next month.
Only one person cared Then a five minute repair took 1.5 hours For a resolve for a complaint and failure from your brand just not acceptable and not what you buy into when you purchase the brand. You need to refocus your company
Excellent customer service
Sumita and Angie always look after the reception desk well, Alex my service advisor communicated with me impeccably and Shane my technician diagnosed the issue and fixed it 1st time.
As said above everything was done and video of tyre check in the after service email
Always good service
From initial reception to final handover, i felt that the company really caed about their customers.
I got the attention i needed
Great service, efficient and friendly staff at BMW Milton Keynes. Was kept informed of progress and the car came back lovely and clean
All concerns raised aside normal service wore checked and that's makes Bmw dealers the best and reliable dealers for warranty and service jobs.
when reccomending replacement of brake disks, it is good to share disk thickness and minimum even before being asked to build trust - even show the disk or picture of it with guage on it.
Problem fixed very quickly
A text or call during the day to let me know when the car was anticipated to be complete, would have been appreciated - as it was, I rang in to arrange a lift back and was informed then.
Service while I waited, smart facilities and able to work comfortably while waiting. Was told to expect two hours, and two hours later car serviced, washed and cleaned. Excellent.
very satisfied with the MK service team,
Although the car was not purchased from Lancaster's, it is an approved used and was covered by warranty. We had real issues getting the work fixed under the warranty the problem with the suspension still exists. We are still waiting for a call back.
all the staff were so friendly and welcoming. I was greeted by Sumita who couldn't have done more for me.
As above. Problem sorted quickly and efficiently.
On this occasion, everything was explained and I know exactly how long it was going to take.
Just don't seem interested in their customers
just a pleasure to deal with them all
Bought my 440 M Sport from this dealership two years ago. Salesman Paolo Marsala has been a total pleasure to deal with, always helpful and professional. Bravo to him.
Very helpful staff and very efficient
twas so easy choosing our new car with the help of Dillon the salesman, car was delivered on time on the date stated
Not everything was perfect through the process, but any problems were remedied quickly, exceeding my expectations.
Nathaniel Phillips at Lancaster BMW in Milton Keynes was great. Very helpful and a pleasure to do business with. He kept me well informed during the whole buying process and even came in on his day off to do the hand over.
Quick and efficient
Nathaniel Philips was amazing throughout the whole process. From my overall experience at the MK dealership I would recommend them to anyone .
Fast, efficient, excellent service from Dillon.
Great purchase experience and after sale care
All requirements were met and the sales adviser Lewis dealt with all requirements efficiently and made the entire process effortless
As I did last time, I came back satisfied with my experience and deal.
As above, Dillon was very professional, extremely helpful, attentive and informative without any pushy hard sell (Something I personally have been known to walkout on a sale for). 5 stars from me regarding Dillon's approach and over all manner.
Excellent knowledgeable staff. Easy to deal with in a professional but comfortable environment.
Whole purchase was seamless
The centre is warm, clean and boasts a welcoming environment. All the staff at the Lancaster centre are extremely friendly and helpful delivering a high customer service experience.
I was very happy with the experience and could not have asked for a more helpful and friendly handover. Nathaniel Phillips was excellent and this was the best handover I have ever experienced since first buying new BMWs about 25 years ago.
Very efficient service e
Simon Cornwell has been exceptional
Everything was perfect best service from any car purchase in past twenty years.
When had queries they were answered promptly. Emma proved to be both knowledgeable and understanding
Nathaniel and his sales manager were great
Knowledgeable staff and very supportive
Fantastic service, fantastic product, fantastic experience - completely satisfied with the overall experience. Kirill managed to get the car turned around and ready for collection earlier than expected.
Brilliant service from start to finish and relatable staff
Dillion was brilliant from start to finish
Everything has been good and smooth other than valeting of the body work. Car had a lot of buffer trails after a machine polish. From a sales point of view I would give 5 out of 5, hence score. Only let down for issue stated
The care and attention from the sales representative was first class
Fantastic service from Emma, she made everything easy and smooth - we had absolutely no problems and it was great picking up the new car and we thought it was a wonderful dealership!
Dillion made it a wonderful experience, he provided us not only with time to go over the car, he made sure that we felt good driving it away. He pulled out all the stops and it was a wonderful experience.
Fast efficient service and I was kept updated every step of the way
One to one attentive service throughout. Whole process from order to drive-away completed in less than a month.
The Motability representative Emma was very knowledgeable and helpful from start to finish. The process was hassle free and when it was time to collect the car she spent time going through everything.
Great customer service from Kirill at Milton Keynes. Put aside plenty of time on handover day. Explained the controls of the car thoroughly and was happy to spend time answering any questions.
Emma who handled the sale was very professional and attentive.