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I have no complaints. The service is always good!!
Excellent service by Tina.
Service done quickly and efficiently
I am satisfied with service received but main dealer servicing is very expensive compared to independent garages.
The team were great
The customer service they have provided is really good.
Excellent - very swift service
Very professional and efficient service from Lancaster Milton Keynes. Would definitely recommend.
Over £300 for an oil change....
Completed on time as promised
Simon Cornwell has been outstanding, I have purchased my last 2 M cars from him
Work completed quickly and efficiently to a high level Although sat-nav updates are not good still areas of the country missing ??
Simon Cornwell has been exceptional, I have purchased my last 2x M vehicles from him
Completed within timeframe
Everyone was very helpful
Notified when car arrived at destination. Two videos showing health check and vehicle repair. Hire car issued for my convenience and a 1 day repair... very pleased.
I was kept up to speed with all developments during the day, and was assisted to achieve a good outcome
Cars handling worsening, found LHS front had a 245 tyre, result car sloping to the right with shoulder worn badly. Your folks replaced both tyres, charging me for the worn 225, even though the wear was the result of an ORIGINAL incorrect fitment.
An collecting the car, I had adblue splashed all over my rear wheel.
I was informed throughout the day on the progress of my service
Collection and delivery of my car on time.
Only one person cared Then a five minute repair took 1.5 hours For a resolve for a complaint and failure from your brand just not acceptable and not what you buy into when you purchase the brand. You need to refocus your company
Very efficient staff, friendly and knowledgeable. Extremely professional.
I thought my car would be valeted as a part of providing good customer service as my car was there all day
Inconvenient having to return the car for a second time, and will be a third time to fit a new combi-unit next month.
Sumita and Angie always look after the reception desk well, Alex my service advisor communicated with me impeccably and Shane my technician diagnosed the issue and fixed it 1st time.
Excellent customer service
Great service, efficient and friendly staff at BMW Milton Keynes. Was kept informed of progress and the car came back lovely and clean
All concerns raised aside normal service wore checked and that's makes Bmw dealers the best and reliable dealers for warranty and service jobs.
From initial reception to final handover, i felt that the company really caed about their customers.
As said above everything was done and video of tyre check in the after service email
I got the attention i needed
Always good service
Problem fixed very quickly
when reccomending replacement of brake disks, it is good to share disk thickness and minimum even before being asked to build trust - even show the disk or picture of it with guage on it.
Service while I waited, smart facilities and able to work comfortably while waiting. Was told to expect two hours, and two hours later car serviced, washed and cleaned. Excellent.
A text or call during the day to let me know when the car was anticipated to be complete, would have been appreciated - as it was, I rang in to arrange a lift back and was informed then.
very satisfied with the MK service team,
Although the car was not purchased from Lancaster's, it is an approved used and was covered by warranty. We had real issues getting the work fixed under the warranty the problem with the suspension still exists. We are still waiting for a call back.
all the staff were so friendly and welcoming. I was greeted by Sumita who couldn't have done more for me.
On this occasion, everything was explained and I know exactly how long it was going to take.
As above. Problem sorted quickly and efficiently.
Just don't seem interested in their customers
just a pleasure to deal with them all
Bought my 440 M Sport from this dealership two years ago. Salesman Paolo Marsala has been a total pleasure to deal with, always helpful and professional. Bravo to him.
Very helpful staff and very efficient
Quick response, kept fully informed.
The people are very nice and treat the customers well. I did not come away with complete satisfaction as I was told that the broken catch on the seat was not included in the warranty.
Although the service is excellent at Lancaster MK, this time I had a waiting service booked for my car. I was told i would have to wait around for 2hrs for the service but it actually took just over 3 hours.
Work completed swiftly, information about work communicated efficiently and car cleaned and ready for collection in good time.
Plastic guard on driver seat rail went missing during service and has not been found
Great service, phone calls answered and/or returned immediately, no messing about, all questions answered and explained accordingly.
I had a good service from centre, did job well. Waiting time could be less, but they kept me informed on progress.
They know me, my needs, my budget and make it work.
They took the trouble to listen to me which is a huge improvement over a previous dealer I had experience with.
everyone there was very helpful indeed.
I paid for a oil service but the car still thinks it has not been done keeps saying oil service required You only reset when I have a more expensive service carried out this was not explained to me properly I wasted money on oil service
It was a pleasant experience. Friendly professional service
Work carried on my x5 was not good and the car get breakdown after 3 days.
Would have been 5 out of 5 but no offer of collection on return to pick up car or to pay for the taxi! I fund my own car so it would have been appreciated given the cost of the service
A mystery rattle on my vehicle was found to be due to an impact with the underside. I was promised a video - never got one. Expressed my concern as damage did not happen whilst I was driving. Complimentary wash left dreadful finish
The service team and experience was as indicated.
Good personal service but rather slow.
Lancaster Milton Keynes is the garage to chose if you want service
After my car was serviced I was served by Kevin Frier & Tyler, they were excellent representatives of BMW.
All done on time. Lady who booked me in was most helpful.
My car was returned to me without having updated the in car service record of maintenance. I had to make a return visit to the dealer to carry out this overlooked part of the service.
Aftersales was incredibly busy both times I dropped the car off. For a first time visitor it wasn't clear what the booking in system was and even on the second time the wait was long with some staff apparently free?
they did the job that was required
Servicing was fine and completed on time. I turned up to collect at the time I was told to but faced a considerable wait to be called to the Service Desk. If lots of Staff are at lunch don't ask Customers to collect at lunchtime.
The staff who dealt with us were apologetic and explained the situation, this did not change the fact that I am now having to make 2 trips (at my cost) to your dealership, when all someone had to do was ask " Service plan? and what is your mileage?"
A Quality control inspection would have prevented the vehicle having to be returned to the workshop for the 3rd time to replace the now additional broken parts caused by what appears to be a hasty repair of the warranty replacement parts.
Everything done perfectly, very knowledgeable and professional service advisor.
It's a long way to MK Lancaster for me (at least an hour of driving), There are plenty of other BMW dealers within that sort of range to choose from, and frankly it was an unpleasant experience.
Atfer my car was serviced and told it was ready. I waited 30mins.
Happy with the consistently good service
Seemed to find more work than the cars service computer suggested
The service and the customer support &customer experience is always great but I was disappointed with the result. A known problem with the media system couldn't be fixed on good will basis as it didn't play up, despite this becoming a frequent issue
It cost over £1100, on reversing my brakes now are prone to occasional squeaking , the tyres were left at uneven pressures and the car wasn't cleaned properly. A v poor experience.
I believe that, ultimately, I was provided with sound and valued information.
arranged to collect me from home when car was finished
Small issue with communication I guess was due to understaffing
Very good welcome and help with lift to shopping while car was serviced
In all previous visits they have been excellent but unfortunately fell very short this time. 3 issues - incorrect parts ordered, rear tyre pressure low which was not fixed and a week later I also found a lost locking wheel bolt from front wheel.
Your meet and greeters were very friendly and welcoming but I found it difficult to relate to your representative that dealt with my car .
I was Completely Satisfied, except Vehicle Health Check video I received did not show me tread depths found on one failed tyre and one advisory warning tyre. Would have been helpful to view when I received telephone call advising me of MOT failure.
From the moment I booked, up to the day of the service all has been excellent. At the garage, all service was great
As above refused to resolve an issue with my car that was missed prior to preparation for sale.
Lady who I spoke to was very polite and pleasant but overall it wasn't what I expect from BMW
Could not fix the issue immediately, but ordered the part (will take 7 working days) , then will fix while waiting next time.
Did not feel welcome at all in the dealership.
Again very helpful and arranged for me to be taken home whilst mt bmw being serviced
I was provided with a professional service and smooth proceedings. The gentleman at the service admission gave some personal advice and experience, which has been highly valuable and I greatly appreciated.
Great service by the staff at BMW Lancaster although I was left waiting another hour on top of the 1 1/2 hours quoted.
As above. Issues remain and its been impossible to get a call back
Because I had to pay for a taxi to the local station when it was agreed I could get a lift, if I had not I would have missed meetings in London.
Fast and efficient. Helpful service manager. Good coffee
Although took longer that expected,were made very welcome.
Overall a satisfactory experience.
Did what you said you would do.
Dissatisfied. It took 2 trips to bmw when it could've taken 1. No courtesy car. Car kept all day for a 20min job. Finally, my word questioned, and suggestion it wouldn't be under warranty. Phone communications were poor and irritated me.
The works was carried out really well and with full consultation. Emily was superb and helped to sort out a long-standing finance problem too.
First class service
Was keep informed all through the service process.
I took the car in for 07:30 for its out of warranty check and MOT and it was 17:30 when I got it back.
Was a reasonable service
Service ok, an outstanding software update reset entire car back to factory standard and I was not made aware until I returned to my car only to find it was factory fresh and everything was gone! Front bumper covered in oil, rear of car not washed!
When i booked my vehicle in for an oil service i confirmed with the service agent that the service light would be reset and after the oil service it was not. When inspecting the service book the mileage was recorded incorrectly. No apology given :(
As above. Furthermore, I was contacted beforehand and asked if I wanted a valuation while my car was being serviced but on the day they forgot and someone had a very quick look just before I left after reminding them.
Pleasant reception area with refreshments available
Complimentary car wash was not very good. In fact the car did not look as if it had been washed at all.
The Motability representative Emma was very knowledgeable and helpful from start to finish. The process was hassle free and when it was time to collect the car she spent time going through everything.
Great customer service from Kirill at Milton Keynes. Put aside plenty of time on handover day. Explained the controls of the car thoroughly and was happy to spend time answering any questions.
Emma who handled the sale was very professional and attentive.
Excellent experience from start to finish.
Straightforward and simple process
Sales person was friendly, efficient and knowledgeable. There was no 'hard sell' which was great
Easy process. Everything handled with care and was kept up to date
Top rate service from sales person
Friendly, understood what I wanted
Kweki was outstanding. Very professional and polite. Pleasure to deal with him
Kirill was fantastic and why we bought from BMW Milton Keynes
The purchase and delivery of the new car was very smooth. Everything was made easy because of the dedication of Ben .
Everything was excellent, I was overseas the majority of the time - Ben and Don took care of everything (they both went the extra mile).
high score services and and have a good arrangement to collection.
Great service and sorted a problem for me very well
Our sales consultant Emma Duthie was extremely helpful, well informed and responded to our queries quickly. Emma made the whole process very painless.
extremely good customer experience, mostly thanks to Nathaniel who was a credit to BMW
Very satisfied- Kirill kept us updated regularly-the purchase and delivery went as he described it.
Fantastic service, really impressed. Looking forward to future business with them. Best experience to date.
Dillon could not be more helpful, both in finding the car I wanted and taking me through the controls etc on delivery day. What was really helpful was Dillon organising a test drive over 2 days and his availability for questions throughout
Always felt welcome, professional handover and nice for my wife to receive flowers on collection of her new car.
You are treated extremely well as soon as you arrive at the centre by the man in the car park right through to the salesman.
See answer to question one
Emma Duthie who managed the sale was excelelnt
James was efficient, friendly and explained everything very well, I was extremely satisfied